HondaTrue Certified Program in Frederick, MD

“ I went to Shockley to sell my 2011 Honda Element EX. I met with Mark Lawson and he made the experience easy and worthwhile. I appreciated the attention to detail to ensure I got all I could probably get for my vehicle with no extra hassle. ”

“ Mark Lawson and Frank Taylor were terrific and truly helped us each step of the way in purchasing our new 2019 Accord Hybrid!! Mark made us feel very comfortable and welcomed; and Frank was very personable and thorough in explaining all the finance and service coverages as well as additional warranty coverage we got. We just got home and we’re very, very pleased with the functionality and performance of our new Honda!! Thanks to you all. Chris and Sebastian also did a superb job reviewing the car features before we left which was very helpful! ”

“ Awesome dealership. Great service. ”

“ We were in need of a new car, so we called Shockey. After speaking with someone on the phone, we were referred to Mark. My wife initially looked at a Nissan online, but I wanted a Toyota. Mark found a great 15 Rav4 for us, and we couldn't be happier. Mark is a really nice guy, knowledgeable, and what he didn't know he found out for us. We would definitely go back, or refer someone to Mark for their auto needs. ”

“ I bought a Certified Pre-Owned Honda CRV from Shockley for my daughter a couple days ago. It was a great experience. First of all, the car was in excellent shape. We first worked with Mark Lawson on the test drive and the initial information about the car. We'd had a detailed test drive session on a new CRV at another dealership a few days earlier, so we didn't need that level of detail from Mark, though he did provide additional information about the specific car we'd come to see at Shockley. We later worked with Nancy (whose name isn't in the list below) on the service contracts and the financing. She was extremely helpful in making the necessary decisions and recommended a way we could use this purchase to start establishing a credit rating for my daughter. ”

“ We had the best experience at Shockley Honda. David was by far the best salesman we have ever worked with and my husband and I have purchased many cars, too many! David is kind and courteous and just so easy to work with. We plan on going back to lease a car for our son. We HIGHLY recommend David and Shockley Honda!! ”

“ Just bought a used 2016 Toyota RAV4 from this dealership, they have such a nice selection of vehicles and a really good staff. The best thing of all would have to be our salesman, Austin. He knows his stuff. Knew so much about the car and extended warranty's and so on. Any question we had, he had an answer. Just an all around helpful and caring guy. It's great when your salesman treats you like a part of the family, you know? Anyway....just a great place to buy a car and if you do get a car from here...ASK FOR AUSTIN. ”

“ Dave is always available to help with the sales process. From test driving to tagging the vehicle he couldn't have been better. He is always a friend and there to say hi to when we come in. I've dealt with him twice now at Shockley and both times he has been professional and friendly. He always follows up with what he promises. ”

“ One of the only places that has a super clean area to relax at while car is getting fixed. Lovely lending library. Free refreshments. Nice place for kids to let off steam. They really seem to treat staff great ..incredible Christmas party ..that I stumbled unto when I walked in the other day. ”

“ We recently bought a 2019 CR-V at Shockley. When I first contacted them, Paula reached out through text message and got an appointment set up for us right away. We met with Chris Benner who was on time for the appointment, professional and friendly. He had the model and trim that we were most interested in waiting for us to test drive. He really seems to know the vehicles and was able to answer all of our questions. We needed more time to consider all of the options and I appreciated that Chris didn't pressure us to make a decision that first day. He followed up but I didn't feel like he was constantly bothering us to decide. In the end we decided to go with the CR-V over other similar small SUVs and the buying process was very smooth. He went through all of the details and made sure we understood everything. There was some wait time for the financial paperwork to be processed but it was also a busy evening and we were the last ones there. Chris stayed to make sure everything was taken care of, which we appreciated (even though it was long past closing time!) Thanks for all your help Chris! ”

“ Got my new vehicle here. They got me the best deal and worked with what I could afford and my down payment. They even gave me some extra perks. If you are even in the market for a vehicle go here. Ask for Chris Benner and he will definitely make it the best and easiest experience buying a vehicle. ”

“ Yesterday I bought a Honda CRV from Shockley . I had the pleasure of working with Mark Lawson and he was AMAZING. The day before we went to Shockley Honda we went to another Honda dealership in Gaithersburg and had a terrible experience. The sales person was unfriendly and rude and tried to charge us extra for everything. When we told the sales person we were going to go to Shockley Honda in Fredrick because they had some great deals the sales person said we wouldn’t be able to get the price they listed online. That was a lie. Because the sales person was so rude we decided to try our luck at Shockley. We worked with Mark Lawson there and he couldn’t be kinder. He was professional and informative and made the whole process stress free. He is a great sales person who is persistent but not pushy in the way that makes the car buying experience stressful. I would highly recommend working with him if our looking to buy a car. ”

“ Great service. Super staff. ”

“ We had a great experience with Mark Lawson trading in our car for a new one. Everything went smoothly and we are very happy with our new vehicle. ”

“ I recently had a great experience at Shockley Honda. The sales person Mark Lawson was very exceptional which made the purchase go ever so smoothly. Shockley Honda is Awesome! Luis G ”

“ Friendly and knowledgeable, great prices. ”

“ We purchased a new 2019 CRV and are very satisfied with not only the vehicle but also the purchasing experience. Austin Warfield was not only very knowledgeable but also a pleasure to work with. ”

“ As far as a car dealer goes these are nice people and I don’t like many car salesman there are many amenities here to use while you wait for service there is a kids section with blocks and a chalk board and some other stuff they have vending machines and free fruit to eat as well as coffee tea and hot chocolate they also have a courtesy shuttle they will bring you places if need be ”

“ We spotted a car on Shockley's website that we were interested in, so we called in with some questions. The assistant we spoke with said she would find out the answers and call us back. When she called back, she had the answers to our questions and she also helped with setting up a scheduled time to come in to meet with Mark Lawson and to take a look at the car. When we arrived, we were greeted by several associates and we were directed to Mark's desk. Mark was great to work with. He gave us great information about the car, and was extremely knowledgeable about all facets of the car and the process. It was a one-stop shop for all of our questions and made our car buying a worry-free experience. We feel that we got an exceptional value and was offered a high level of customer service by Mark and his associates at Shockley. We have never had a better experience in buying a car. ”

“ The sales representative (Mark Lawson) was very kind and helpful with getting us started in our new used car. We did not feel pressured into buying and he was very polite to work with. The financial representative (Nancy Wilks) on the other hand didn’t come off nearly as friendly and seemed almost angry when we had declined the coverage that was offered to us. ”

“ Purchased my 2010 Honda Sport Fit and have taken it to Shockley for ALL recommended services since then. Chris has always been my go-to service advisor. In my experience he is diligent, conscientious, friendly and honest. All work by the service department technicians has been done properly the first time, every time. ”

“ I requested a quote on a Ridgeline and they gave me the information I requested. ”

“ Maurice is awesome 👍 ”

“ WOW. Who ever thought a car buying experience could be so fast and easy. It all began with looking to trade in my 2016 Jeep Cherokee. I was recommended to Honda by my father in law. I made an appointment with David Salvas. After getting to the appointment early i was very surprised. He was already getting the car ready to show me and was very accommodating since I was there almost 2 hours early. Honestly I wanted to just get the experience over thinking it was going to be awful. THAT WAS NOT THE CASE AT ALL!!!!! David took me for a test drive and showed me in detail all the features of the car. After we got back I was still skeptical with the offer and was introduced to the manager. I thought about the offer and decided to make the deal. Then i met Nancy Wilkes from finance. WOW she is amazing. Honestly the best finance experience I have ever had. Just amazing. After a tour of the service department and i was given the keys. Oh I forgot to mention after all the paper work and before I left I was given a full tutorial about the car and the features. They even preset my radio stations and preferences. This dealership is hands down the best. Since I bought the car David has reached out and even offered to bring my wife in to show her the functions of the car after I bought it. Feels like a lasting partnership. Very Satisfied. ”

“ Our positive experience with Shockley Honda has lasted over a decade. We received a recommendation about them and purchased a 2010 Accord. The service department is both thorough and accommodating. We recently purchased a 2019 CRV. Our treatment by sales representative Charles Beatty was excellent as was the financial expertise of Nancy and the product specialists (Christopher and Joshua). ”

“ I bought a car from Shockley this past weekend and let me tell you it was a great experience. My experience took a big chunk of my Saturday but I was prepared for that because it is buying a car after all. I had tons of questions and was being a pain but everyone was very helpful and very patient with us. This experience was uncharted territory for me so I am very happy I had a pleasant experience. The only negative was the finance guy who was really rude and pushy when I declined further warranty, he didn't want to take no for an answer and it was unwanted pushiness, my answer was no and he should have accepted that. ”

“ Professional service. Great people to work with. ”

“ Outstanding customer service. Simply, quick and no upselling. Highly recommend Christian as a sales rep. ”

“ I looked up their November special for a 2019 Honda Accord and thought the price was good. Chris B was my salesman. He is very knowledgeable about the car and a straight shooter, no BS which I like because I don't really want to spend much time at the dealership. I know what I want and they gave me a fair price for my trade in. I had a pre-approved car loan from my bank. I would have given them a 5 star review, except I waited for an hour to meet with their one and only finance manager on duty. The dealership is doing rather well on a Tuesday night with quite a few car buying customers. From arrival to drive away in my brand new car, it took me three and half hours. I really thought I could get it done in 2 hours with my own financing. Chris - my salesperson was great to work with. I just hope they value my time, as we all know time is money too. Overall, it was a pleasant car buying experience for me. ”

“ If you go here, be sure to ask for Herb, he is incredible. ”

“ Was great the response was fantastic. Thanks u guys ”

“ My best car buying experience. In and out within one hour. Very friendly and helpful staff, I highly recommend this dealership! Thank you Shockley Honda. ”