Shockley Honda
Sales: 301-245-0861
Service: 301-245-0862
Parts: 301-245-0863
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FAQ

Frequently Asked Questions (FAQs)

  • Sales
    Where can I find out more about Bluetooth HandsFreeLink (phone compatibility, pairing a phone, etc)?
    For information about Bluetooth HandsFreeLink (HFL), such as checking phone compatibility, how to pair a phone, or importing an address book, please visit Hands Free or call (888) 528-7876.
     
  • Where can I purchase an updated Navigation disc?
    Updated Navigation DVDs can be purchased at www.hondanavi.com. You can also access this link through Owner Link if you have registered a vehicle that has a navigation system.
     
  • How can I find out if my vehicle is affected by a campaign?
    To find out if your vehicle is affected by a recall, product update, or extended warranty issue either call Automobile Customer Service at 1-800-999-1009 (press the appropriate option for Campaign information) or access information on any campaign affecting your vehicle through Owner Link.
  • Service
    Does the service department have extended hours?
    We provide Full Service Monday - Friday 7am - 9pm and Saturdays from 7am-5pm.
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  • How long does it take for an express oil change?
    You will be in and out quickly; multi-point inspection and car wash is included. No appointment necessary.
     
  • What do I do if I just want a car wash?
    Pull your vehicle into the service lane, inform the service attendant that you would like a car wash. Relax in the customer lounge and the attendant will return your keys to you when the car is ready.
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  • What do I do if the low pressure tire light comes on?
  • Pull into the service lane, no appointment necessary, and one of our team members will assist you promptly.
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  • When I receive a call that my vehicle is finished in service, where do I go to pick up my vehicle?
    See your service advisor in the service lane.
  • Honda Manufacturer FAQ Page